Digital Transformations to 

Eliminate Your Process Frictions

Uses

icon software can be used by almost any organisation that has multi-channel communications and information management challenges. But it is for those with high volume, complex and multi-brand requirements that it comes into a class of one. With the icon solution all three output models in common use are covered, some examples of which are:

 

icon Suite is most helpful when an organization:

• is using more than one system to create business documents, i.e. letters, contracts, forms, etc.;
• is using PC text processors, like Word, Open Office, etc. for line of business documents;
• is using local or department printers instead of centralized printing for business documents;
• its business IT users sometimes need manual steps to create or change a business document;
• needs to send more electronic documents to customers or business partners;
• wants to send documents to customers that always contain correct headers, footers, forms, logos, etc.;
• believes that the development and change of document templates takes too long or is not flexible enough;
• is not completely satisfied with the look, style or layout of its business documents.

Example Uses

Online Portal...	Email Service...	Serial Letters...
for personalised creation of application forms for opening current accounts or loans	to inform agents about changes in their clients' insurance processes	e.g. information about capital changes, including local & central printer auto-optimisation
Single...	Field Sales...	On-Demand...
documents creation with free text, e.g. for managing customer complaints	mobile information capture and in-situ correspondence	analysis and documentation of assets status by clients or counsellors
Correspondence...	Call Centre...	Personalised...
system for credit business or personal service, including approval, changes, cancellation, claims, etc.	clients interactions, details capture and output eg client policy updates & reporting	offers and applications creation with social media feeds, instant printing and/or archiving

 

There are too many uses to mention, with more being found every month. Ask us for how our technologies can assist your organisation.