Industry and Business News

Icon UK's customer communications management (CCM) solution - DOPiX - is a powerful CCM system which is used to drive organisational improvements and customer loyalty across some of Europe's largest financial enterprises

Google, Apple, Facebook, Amazon and Alibaba, collectively "GAFAA", are always on, globally connected, consumer-centric mega-companies that are changing the digital landscape and customers’ expectations of it. What are the implications for our Banks?

This week was a long time in politics, but a two day conference debating how banks can harness the power of FinTech witnessed thought-provoking debates with opinions from both sides.

Public Sector Managers are facing some of the biggest challenges of their careers, as the combined impacts of 'Austerity Mark 3' demands 35% cost savings over the next few years, political uncertainties with Brexit, geographic aggregation and rising citizen expectations. This is even before one layers on the accelerating technology megatrends to deal with. One thing is certain - that we had all best embrace constant change; the question is how do we shape and drive desired changes?

Are your HR processes starting to feel a little dated, inefficient and in need of a better way of getting things done? eSignature solutions can enable HR to be fast and responsive with a significantly increased degree of confidence in legal, regulatory and internal compliance.

Your legacy customer communications management systems are tried, tested and proven repeatedly; in fact, for most organisations they are the reliable ‘workhorse’ for delivering customer services. The value of a proven system cannot be denied, but as time, technology, and customer attitudes shift, how long will it be before your legacy system becomes a hindrance?

This week, Future Leaders of the London Insurance Market participated in our for-fun forgery competition whilst considering the potential for biometric e-signature solutions in various aspects of processes involved in the London Markets. Fledgling forgers (otherwise known as ‘market professionals’) tried to beat our biometric signature recognition system. How did they do?

Possibly the most concerning piece of information to come from the recent ABI (Association of British Insurers) Motor Conference 2016 is that people in the UK are 26 times more likely to make a claim for whiplash than their French cousins over the Channel. Are our necks 26 times weaker? Is there some physical defect in us Brits? We may have "stiff upper lips" but it would appear that we have very fragile necks!

Identity fraud is older than the Insurance industry, so how can modern technology solve issues that are centuries old without alienating users or requiring police state security measures?

Perhaps the most important part of selecting an eSignature solution for your organisation is understanding exactly what an eSignature is – and is not - across the many differing types.

Product and Company News

We are pleased to announce that Icon UK have signed a 5 year exclusive distribution contract with Xyzmo Software GmbH.

SIGNificant software by xyzmo wins the 2011 global Signature Verification Competition for Online Skilled Forgery Detection.

According to a study carried out by the IT consulting company IDC, the overwhelming majority of executive officers think that quick and easy access to information is a prerequisite for optimising decision-taking processes, while saving time, nerves and helping avoid duplication within a company.

Knowledge workers can spend huge amounts of time searching for content or manually integrating it into existing processes. With “COPiX”, icon now offers a market leading content integration solution to complement icon’s document creation and output management solutions.

London based company, Icon UK, and Stuttgart based icon Systemhaus GmbH, the major provider of Customer Communications Management (“CCM”) solutions in the German market, today announced the availability and support of their icon Suite based solutions to the UK market.