About Us, Our Clients and Application Uses

About Icon

Icon UK helps organisations transform their regulated and complex customer communications

icon^ukwas formed to address the gaping productivity gap and frustration typically seen when organisations engage customers using information in documented formats. The more complex, regulated or broad the process, the bigger the challenge - particularly with mid-sized UK businesses.

Our foundation was the recognition of the opportunities pioneered with a new generation of Customer Communication Management (CCM) and Business Process Automation (BPA) solutions, together with biometric identification and digital contracting, underpinned by the power of flexible Cloud delivery. A disciplined Intelligent Information Management approach enables global best practices and products for documents, forms, identification, workflows, paperless (or paper-lite) communications, smart meetings and more.

L1 Customer Lifecycle Main Stages v6

Today we have End-to-End Workflow frameworks enabling clients to use the best of what they have and assisting with transforming the gaps or the whole. Through the entire engagement cycle - from initial contact, suitability assessment, product/service profiling, customer information exchange (including for KYC/AML/etc.), eSigning and eContracting to service provision and support - our solutions power exceptional customer experience, operational excellence and risk management.

Customer-centric consulting led process actively seeks out and enables transformation of traditional workflow practices (e.g. text, spreadsheet, email, etc.). We help automate repetitive tasks whilst improving our client's customer engagement and experience. We help add channels and choice. We actively work with your people to create operational excellence and break-through processes, whether for spot solutions or end-to-end functionality for an entire customer journey (Suitability to Sale) within one online meeting.

Icon is the only independent UK software integration and consulting organisation exclusively focused on helping clients transform higher value, regulated and document-centric interactions with customers across multiple sectors. Through our client's success with us, we contribute to the community and in particular support the incredible work of Southampton University's Centre for Cancer Immunology with a donation from profits. Find out more about this life changing work:

Our Products

Solutions success need People to love the Products that support the Processes that they need to follow. These capabilities are what drives competitive advantage. Our product range is continuously expanding, but at it's core is a suite of complementary technologies that make helping clients a lot easier and efficient.

Current product groups are:

- Enterprise Document Management solutions (including Enterprise Document Creation, Content Integration and Output Management)

- Electronic Signatures (including remote eSign anywhere with workflow management; Handwritten Digital Signatures with biometric Real-Time Identification; and Static Signature image recognition).

- Identity Management solutions for enhanced online identity capture, verification and repeat authentications including App, Assisted, Agent and Autonomous (a.k.a."Selfie") ID.

- Smart Meetings for remote video meetings with tools for AI-assisted advice provision, document collaboration and onboarding with identity capture (documents and biometrics) for ongoing assurance

- Business Process Automation of every type of process and task, working as flexibly as needed.

These Document, Identity, Advice and Consent Management solutions are ideal for all types of enterprises with significant presence in the UK, public sector and large multi-national organisations with a UK base serving a global audience.

All products have a common set of values: Easy to use and integrate; low training requirements; flexible and scalable; configurable locally or centrally; hardware independent; open standards based; multi-lingual support; and designed to optimise the user experience whilst enabling the right amount of corporate control whatever the channel.

Amplify the conversation with your branded choice of workflows delivered via cloud, hybrid-cloud, or on-prem software to assist transaction processing and, where possible, face-to-face engagement.

Reduce time, frustration and cost for all participants.

Our People

Our business-first consultants work with each client to produce outstanding ROI, with associated process efficiencies, enhanced compliance, risk reduction and significant customer experience benefits. Leveraging global best-in-class products and client successes, combined with local Business consulting and IT skills, we can assisst design, implementation and support.

We prepare to equip us to enable organisations to consistently deliver the best communications experience with their customers, partners and staff with high security and ease at leading price-performance. Achieving 90% process improvements is not won with an incremental change mindset! Helping navigate cultural change, stakeholder management and solution design successfully requires combining multiple skills and knowledge.

Worldwide support can be provided from our UK base, our combined European support team or supplemented with regional partners.

Belvedere House -Rear Lawn

Our Process

We understand business processes and domains (with experience across most industries) and we 'speak tech' too (but only with your IT staff)! Our consultants are ready to demystify the jargon, helping unlock opportunity and work where-ever you are.

Our aim is to promote your business interests, not ‘push our product’. Unusually, we are happy to be paid based on your success from our activities. So if our solutions are not right for your organisation, we will say so up front and even suggest other products and services that might be. We work with a wide range of partners and complementary technologies. It all starts with a vision of the future that we can help create...

Wanting to improve customer information workflows for documents, forms, identification, meetings and communications? We use our decades of experience to help design the change project, then work at your pace and select appropriate proven technologies to provide great value to our clients. Flexible capabilities enable us to design the best bespoke solution for each project whilst leveraging pre-built connectors, frameworks and solution elements for low cost and speed deployment.

To find out whether we can help your organisation, ask us about how we can provide a rapid initial ROI assessment of potential opportunities in your organisation.

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