Digital Transformations to
Eliminate Your Process Frictions
Productivity & efficiency - DO NOT MAKE LIVE
ALSO NEEDS A SALES/REVENUE/CX DMM - so we have 3 DMMs in total
Using a maturity model is a good starting point to assess your own organisation. It provides an idea of how you might be doing against your peers and insight into where improvements might be made.
Our standard’s based Digital Maturity Model examines productivity and efficiency within organisational documented workflows in an online context. In our experience the most common areas where productivity can be improved are:
- Travelling to and from external meetings
- Time spent in meeting
- Preparing for a meeting
- Writing up you notes for a meeting
- Signing and witnessing documents
- Performing KYC checks
- Preparing documents for a meeting
- Length of time transactions take to complete
- Printing, posting and rescanning documents
The impact each of these will have on the productivity and efficiency will different across any one organisation. Having tools to enable discussion helps to upskill the whole team.
Why should you perform the assessment?
- An understanding of your processes and where they can be improved will make your organisation more competitive
- The assessment can highlight opportunities to save you money
- The use of specialisation for repeatable complex tasks will reduce errors and streamline existing processes, which in turn reduces those costs
- If your organization is not identifying and tackling where the costs are in their existing processes run the risk of being vulnerable to competitors who lower their costs by doing so
Getting started is easy…
Thinking about how your organisation handles the whole customer engagement process, including; documentation, identity and sales processes with new and existing clients, assess your view of your organisation’s digital maturity by entering a rating from 0-5.
Most maturity models are based on five categories to assess the maturity of productivity and efficiency within organisations:
Alternatively, if you are ready, contact us to discuss further. Working with you to answer your most pressing digital improvement questions and running through a simple return on investment matrix will enable us to see if you positioned to take advantage of these technologies and if there is a financial case for investment.
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Process Automation - Digital Maturity Matrix [TEST ONLY]
What can be done to improve the Maturity or Productivity rating?
A modest investment in further analysis and possibly also supporting technology could both minimise the potential for fraud and improve the customer user experience. These blog posts and related pages explain how to achieve this and the options available:
Alternatively, if you are ready, contact us to discuss further. Working with you to answer your most pressing digital improvement questions and running through a simple return on investment matrix will enable us to see if you positioned to take advantage of these technologies and if there is a financial case for investment.
